Privacy Policy

WeDoPetz is operated by We Do Petz Corp, 313 Boston Ave, Medford, MA 02155, USA ("WeDoPetz", "we", "us"). This policy explains how we handle personal information when you use wedopetz.com, text or call us, or book a grooming visit.

Information you give us:

• Name, email, phone number and password (stored only as a secure hash).
• Service address and ZIP code, and access notes for the groomer.
• Pet details: name, species, breed, size, coat, age, temperament, health notes and photos.
• Messages you send us by text, email or through the site, and what you say on calls with us.
• Reviews and bug reports you choose to send.

Payment information: card details go directly to our payment processor, Stripe. We never see or store your full card number; we keep a payment reference, the amount and the status.

Information collected automatically: device and browser type, pages visited, error reports, and IP address. If you allow it, your browser's approximate location is used to show your city on the home page; it is not stored on our servers.

Calls: calls to our phone line may be recorded and transcribed. You are told this at the start of every call, before the conversation begins.

• To create your account, book, schedule and complete grooming visits.
• To take payments, issue refunds and pay our groomers.
• To send verification codes, booking confirmations, reminders and service updates.
• To answer your texts and calls, including with our AI assistant (see section 4).
• To keep the platform safe, prevent fraud and fix errors.
• To send offers or news you can opt out of at any time.
• To comply with the law and enforce our Terms of Service.

Some texts and calls are answered by an AI assistant that can look up and manage your bookings. The conversation is processed by OpenAI to generate replies and transcripts. A person on our team can review the conversation and take over at any time. You can always ask to talk to a person.

We do not sell your personal information, and we do not share it for other companies' advertising.

Groomers see what they need for your visit: your name, the service address, access notes and your pets' details and photos. Calls and texts between you and a groomer go through a WeDoPetz number, so neither side sees the other's personal number.

Service providers that process data for us, under contracts that limit their use:

• Stripe: payments and payouts to groomers.
• Twilio: text messages and phone calls.
• SendGrid (Twilio): email.
• Google: sign in with Google, maps and travel times, and calendar sync for groomers.
• OpenAI: the AI assistant on texts and calls.
• Sentry: error reports, set up not to send personal data.
• Chatwoot: our customer-support inbox, running on our own servers.
• Contabo: the cloud servers where our site and database run.

We may also share information when the law requires it, to protect someone's safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

We use essential cookies to keep you signed in and to take payments securely, and optional cookies only with your consent. See our Cookie Policy for the full list and to change your choice.

If you provide your phone number and opt in, we use it to send you transactional text messages such as verification codes, booking confirmations, appointment reminders, and service status updates. We do not sell or share your phone number with third parties for their marketing purposes. You can opt out at any time by replying STOP to any message, texting START to opt back in, or changing the SMS preference in your account settings.

• Account, pet and booking information: while your account is active, and until you ask us to delete it.
• Texts, call records, recordings and transcripts: up to 365 days, then deleted automatically.
• Guest checkouts that were never completed: deleted automatically after 7 days (24 hours if empty).
• Payment and tax records: as long as tax and accounting laws require, even after an account is deleted.
• Records of your SMS consent (opt-in and STOP): kept as proof of your choice.

We keep a written information security program, as required by Massachusetts regulation 201 CMR 17.00. It includes encryption of data in transit, hashed passwords, access limited to people who need it, secure backups and regular reviews. No system is perfectly secure, but we work to protect your information and fix problems quickly.

If personal information of Massachusetts residents is accessed without authorization, we will notify the people affected, the Massachusetts Attorney General and the Office of Consumer Affairs and Business Regulation, as required by Massachusetts General Laws chapter 93H, and residents of other states as their laws require.

You can ask us to:

• Give you a copy of the personal information we have about you.
• Correct information that is wrong.
• Delete your account and personal information, except what the law requires us to keep.
• Stop sending you offers or news, by email or text.

Write to hello@wedopetz.com. We will confirm your identity and answer within 45 days. We will not treat you differently for using these rights.

WeDoPetz is for adults booking care for their pets. We do not knowingly collect information from children under 13. If you believe a child gave us information, contact us and we will delete it.

We may update this policy from time to time. We will post the new version here with a new "Last updated" date and, for important changes, let you know by email or on the site.

We Do Petz Corp, 313 Boston Ave, Medford, MA 02155 · hello@wedopetz.com · (781) 786-7273